Frustrated GP patients hang up as Yorkshire accent baffles AI receptionist

‘Emma’ the Rotherham chatbot has 17 languages says AI firm – but health watchdog says system struggling with local ‘twangs’

Patients in a South Yorkshire town are frustrated by an AI GP receptionist not understanding their “broad accents”, a health watchdog has said.

Healthwatch Rotherham, a local health and social care watchdog, said a number of practices in the area had introduced a new AI receptionist called Emma.