Rail fares

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Avanti West Coast paid out £20m in ‘delay repay’ passenger refunds this summer

Intercity train operator’s compensation bill likely to top £70m this financial year amid rise in claims across networkAvanti West Coast paid out more than £20m to passengers in just three months this summer in refunds for disrupted journeys on Britain’…

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BusinessConsumer affairsConsumer rightsMoneyPoliticsPublic transportRail faresRail industryRail transportTransportTransport policyUK news

Rail passengers get automatic right to switch operators for free when trains are cancelled

‘Commonsense change’ looks to end current confusion and put ‘passengers first, not shareholders’ when services are disruptedRail passengers whose trains are cancelled will have the immediate right to travel on other operators’ services to finish their …

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