Author: Seth Kugel

October 1, 2026 Seth Kugel

Help! Air Canada Got Me to Europe, Then Stranded Me There.

The airline helpfully rebooked a delayed traveler from Toronto, but failed to mention it had also canceled her return trip. She spent $800 to get home.

Anthropic AI LLC Artificial Intelligence Content Type: Service Google Inc OpenAI Labs Travel and Vacations

September 16, 2026 Seth Kugel

How to Use AI to Plan a Trip: Better Prompts for Travel Recommendations

Generic questions get generic answers, experts say, so to avoid mediocre recommendations, you’ll need to write smarter prompts. Follow these tips.

Banking and Financial Institutions Booking.com Content Type: Service Frauds and Swindling Hawaii Hotels and Travel Lodgings Personal Finances Reservations (Airlines, Hotels, Etc.)Travel and Vacations

September 10, 2026 Seth Kugel

Help! We Canceled a Vacation Rental 2 Years Ago. Where’s Our $13,000?

In July 2024, a couple used Booking.com to reserve two apartments in Hawaii, but quickly changed their minds. Getting a refund was no day at the beach.

Automobiles Car Services and Livery Cabs Customer Relations Lyft Inc Personal Finances Travel and Vacations

August 20, 2026 Seth Kugel

Help! Lyft Charged Me $150 for Vomiting in a Car, but I Didn’t Do It.

A passenger who said he had an uneventful ride home from the airport was shocked to be hit with a cleaning fee for a mess in what appeared to be a different vehicle.